At BodGone Labs, customer satisfaction and product integrity remain important parts of our operational standards. Due to the specialized nature of research compounds and laboratory materials, all refund and return requests are carefully reviewed according to the conditions outlined within this policy.
By placing an order through our website, you acknowledge and agree to the terms described in this Refund Policy.
All products available through BodGone Labs are intended strictly for laboratory research, analytical testing, and investigational purposes only.
Because research compounds require controlled handling procedures and product integrity protection, not all items may qualify for returns or refunds once shipped.
Refund requests may be considered under specific circumstances, including:
All refund requests are subject to review and verification before approval.
Refunds may not be issued for:
Due to the sensitive nature of peptide compounds, returns for laboratory products may be restricted even if unused.
If your order arrives damaged or incorrect, please contact our support team within 48 hours of delivery.
To help us review your request efficiently, please include:
Failure to provide supporting documentation may delay or prevent claim approval.
Orders may only be canceled before shipment processing begins.
Once an order has entered packaging, verification, or shipping preparation stages, cancellation requests may no longer qualify for refunds.
Approved cancellations may be subject to processing or transaction fees depending on payment provider policies.
All refund requests undergo an internal review process to verify eligibility and order conditions.
Review factors may include:
Refund approvals remain at the sole discretion of BodGone Labs.
If a refund request is approved, processing times may vary depending on the original payment method and financial institution.
Estimated processing timelines:
Shipping fees and transaction costs may be non-refundable unless the issue resulted directly from our error.
Packages returned due to incorrect customer information, failed delivery attempts, or refused shipments may be subject to:
Returned products must remain unopened and in acceptable condition where applicable.
Customers are encouraged to contact our support team directly before initiating chargebacks or payment disputes.
Fraudulent chargebacks, false claims, or misuse of payment disputes may result in:
BodGone Labs shall not be held responsible for losses related to:
Customers assume full responsibility for proper handling and lawful use of all purchased materials.
We reserve the right to update or modify this Refund Policy at any time without prior notice. Updated versions will be posted on this page as operational or legal requirements change.
